Important Notice Regarding Missing Download Link Emails
We have noticed some customers not receiving the email containing the download link for their ebook after completing their purchase. Here are a few common reasons why this may happen:
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Your inbox is full: If your email storage has reached its limit, our email containing the download link may be blocked from being delivered.
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Incorrect email entered: If there is a typo in the email address provided during checkout, the email will not be delivered to the correct address.
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Nonexistent email address: If the email address you provided doesn’t exist or has been deactivated, our system cannot send the email.
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Using a school email address: School email systems often have strict filters that block external emails, classifying them as spam. This may cause our email to be filtered out. We recommend using a personal email address (such as Gmail, Yahoo, etc.) when making purchases to avoid this issue.
If you have checked these factors and still have not received the email, please contact us for assistance:
- Support Email: enjoiystore@helps24hours.com
- Phone Number: +1 806 515 3131
We are here to help ensure you have the best shopping experience!
Best regards,
